Walker, John. <br/><br/>
Service, satisfaction and climate  perspectives on management in English language teaching /  [electronic resource] : 
by John Walker. 
 - 1st ed. 
 - Bingley, U.K. :  Emerald Group Publishing Limited,  2010. 
 - ix, 271 p. 
 - Innovation and leadership in English language teaching,  v. 2  2041-272X ; .
 - Innovation and leadership in English language teaching ;  v. 2. .
<br/><br/>Includes bibliographical references (p. 239-256). 
<br/><br/>pt. 1. Conceptual and theoretical background -- pt. 2. Student perceptions -- pt. 3. Provider perceptions -- pt. 4. Applications and issues. 
<br/><br/><br/>Electronic reproduction. <br/>Palo Alto, Calif. : <br/>ebrary, <br/>2011. <br/>Available via World Wide Web. <br/>Access may be limited to ebrary affiliated libraries. 
<br/><br/><label>ISBN: </label>
<br/><br/><label>Subjects--Topical Terms: </label><br/>English language--Study and teaching--Foreign speakers.<br/>Language and languages--Study and teaching.
<br/><br/><label>Index Terms--Genre/Form: </label><br/>Electronic books.
<br/><br/><label>LC Class. No.: </label>PE1128.A2  / W35 2010eb