Sasser, W. Earl. <br/><br/>
Management of service operations :  Text, Cases, and readings / 
by W. Earl Sasser. 
 - Boston :  Allyn and Bacon,  c1978. 
 - xi, 734p. :  ill. 
<br/><br/> Includes index. 
<br/><br/><label>ISBN: </label>0205061044 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Management audit.
<br/><br/><label>LC Class. No.: </label>HD58.8  / .S27