TY  - BOOK
AU  - Sasser,W.Earl
AU  - Olsen,R Paul
TI  - Management of service operations: Text, Cases, and readings 
SN  - 0205061044
AV  - HD58.8 .S27
PY  - 1978///
CY  - Boston
PB  - Allyn and Bacon
KW  - Management audit
N1  - Includes index
ER  -