Evenson, Renee,  1951- <br/><br/>
Customer service management training 101  quick and easy techniques that get great results /  [electronic resource] : 
Renée Evenson. 
 - 1st ed. 
 - New York :  American Management Association,  c2012. 
 - ix, 214 p. :  forms. 
<br/><br/> Includes index. 
<br/><br/>Managing yourself -- Understanding your management style -- Developing your leadership qualities -- Planning and organizing for results -- Managing others -- Communicating up, down, across, in, and out -- Training for excellence. 
<br/><br/><br/>Electronic reproduction. <br/>Palo Alto, Calif. : <br/>ebrary, <br/>2011. <br/>Available via World Wide Web. <br/>Access may be limited to ebrary affiliated libraries. 
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<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services--Management.<br/>Executives--Training of.<br/>Time management.<br/>Leadership.<br/>Communication in management.
<br/><br/><label>Index Terms--Genre/Form: </label><br/>Electronic books.
<br/><br/><label>LC Class. No.: </label>HF5415.5  / .E894 2012eb 
<br/><br/><label>Dewey Class. No.: </label>658.3/1245