TY  - BOOK
AU  - Evenson,Renee
ED  - ebrary, Inc.
TI  - Customer service management training 101: quick and easy techniques that get great results 
AV  - HF5415.5 .E894 2012eb
U1  - 658.3/1245 23
PY  - 2012///
CY  - New York
PB  - American Management Association
KW  - Customer services
KW  - Management
KW  - Executives
KW  - Training of
KW  - Time management
KW  - Leadership
KW  - Communication in management
KW  - Electronic books
KW  - local
N1  - Includes index; Managing yourself -- Understanding your management style -- Developing your leadership qualities -- Planning and organizing for results -- Managing others -- Communicating up, down, across, in, and out -- Training for excellence; Electronic reproduction; Palo Alto, Calif.; ebrary; 2011; Available via World Wide Web; Access may be limited to ebrary affiliated libraries
UR  - http://site.ebrary.com/lib/daystar/Doc?id=10500275
ER  -