Taylor, Gerald M. <br/><br/>
Lean six sigma service excellence  a guide to green belt certification and bottom line improvement /  [electronic resource] : 
Gerald M. Taylor. 
 - Ft. Lauderdale, Fla. :  J. Ross Pub.,  2009. 
 - xix, 289 p. :  ill. 
<br/><br/>Includes bibliographical references and index. 
<br/><br/><br/>Electronic reproduction. <br/>Palo Alto, Calif. : <br/>ebrary, <br/>2012. <br/>Available via World Wide Web. <br/>Access may be limited to ebrary affiliated libraries. 
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<br/><br/><label>Subjects--Topical Terms: </label><br/>Service industries--Management.<br/>Six sigma (Quality control standard)<br/>Service industries--Quality control.<br/>Production management.
<br/><br/><label>Index Terms--Genre/Form: </label><br/>Electronic books.
<br/><br/><label>LC Class. No.: </label>HD9980.5  / .T39 2009eb 
<br/><br/><label>Dewey Class. No.: </label>658.4/013