TY  - BOOK
AU  - Taylor,Gerald M.
ED  - ebrary, Inc.
TI  - Lean six sigma service excellence: a guide to green belt certification and bottom line improvement 
AV  - HD9980.5 .T39 2009eb
U1  - 658.4/013 22
PY  - 2009///
CY  - Ft. Lauderdale, Fla.
PB  - J. Ross Pub.
KW  - Service industries
KW  - Management
KW  - Six sigma (Quality control standard)
KW  - Quality control
KW  - Production management
KW  - Electronic books
KW  - local
N1  - Includes bibliographical references and index; Electronic reproduction; Palo Alto, Calif.; ebrary; 2012; Available via World Wide Web; Access may be limited to ebrary affiliated libraries
UR  - http://site.ebrary.com/lib/daystar/Doc?id=10520101
ER  -