TY  - BOOK
AU  - Latham,Gary P.
AU  - Ford,Robert C.
ED  - ebrary, Inc.
TI  - HR at your service: lessons from benchmark service organizations 
AV  - HF5549 .L2844 2012eb
U1  - 658.3 23
PY  - 2012///
CY  - Alexandria, Va.
PB  - Society for Human Resource Management
KW  - Personnel management
KW  - Service industries
KW  - Management
KW  - Customer relations
KW  - Electronic books
KW  - local
N1  - Includes bibliographical references and index; Client-centric strategy: a blueprint for human resource managers -- Providing client-centric service: delivering quality clients value -- Planning to meet client expectations -- Creating & leading a client-centric HR culture -- Client-centric staffing & training -- Motivating & empowering client-centric service -- HR information systems: communicating client-centric service -- HR service delivery systems: ensuring client-centric service -- You've landed a seat at the table: now stay there! -- HR managers as service leaders; Electronic reproduction; Palo Alto, Calif.; ebrary; 2011; Available via World Wide Web; Access may be limited to ebrary affiliated libraries
UR  - http://site.ebrary.com/lib/daystar/Doc?id=10545937
ER  -