IT service management  a guide for ITIL Foundation Exam candidates /  [electronic resource] : 
Ernest Brewster ... [et al.]. 
 - 2nd ed. 
 - Swindon, U.K. :  British Informatics Society Ltd.,  2012. 
 - xxv, 212 p. :  ill. 
<br/><br/> Includes index. 
<br/><br/>section 1. Overview -- section 2. The service lifecycle -- section 3. The processes and functions -- section 4. Measurement, metrics and the deming cycle. 
<br/><br/><br/>Electronic reproduction. <br/>Palo Alto, Calif. : <br/>ebrary, <br/>2011. <br/>Available via World Wide Web. <br/>Access may be limited to ebrary affiliated libraries. 
<br/><br/><label>ISBN: </label>
<br/><br/><label>Subjects--Topical Terms: </label><br/>Information technology--Management.<br/>Support services (Management)
<br/><br/><label>Index Terms--Genre/Form: </label><br/>Electronic books.
<br/><br/><label>LC Class. No.: </label>HD30.2  / .I87 2012eb