TY  - BOOK
AU  - Stratten,Scott
ED  - ebrary, Inc.
TI  - The book of business awesome: how engaging your customers and employees can make your business thrive ; The book of business unawesome : the cost of not listening, engaging, or being great at what you do 
AV  - HF5415.55 .S757 2012eb
U1  - 658.8/12 23
PY  - 2012///
CY  - Hoboken, N.J.
PB  - John Wiley & Sons, Inc.
KW  - Relationship marketing
KW  - Customer relations
KW  - Management
KW  - Electronic books
KW  - local
N1  - How one man changed a billion-dollar brand -- Marketing is a verb -- Remarry your current customers -- The sun rises online; Electronic reproduction; Palo Alto, Calif.; ebrary; 2011; Available via World Wide Web; Access may be limited to ebrary affiliated libraries
UR  - http://site.ebrary.com/lib/daystar/Doc?id=10583375
ER  -