Peluso, Alessandro M.,  1978- <br/><br/>
Consumer satisfaction  advancements in theory, modeling, and empirical findings /  [electronic resource] : 
Alessandro M. Peluso. 
 - Bern, Switzerland ;  New York :  Peter Lang,  c2011. 
 - xxii, 173 p. :  ill. 
<br/><br/>Includes bibliographical references and index. 
<br/><br/>Introduction -- The construct of consumer satisfaction -- An application of the knowledge-hope model of consumer satisfaction -- Methodology -- Research implications and operational strategies to increase consumer satisfaction. 
<br/><br/><br/>Electronic reproduction. <br/>Palo Alto, Calif. : <br/>ebrary, <br/>2011. <br/>Available via World Wide Web. <br/>Access may be limited to ebrary affiliated libraries. 
<br/><br/><label>ISBN: </label>
<br/><br/><label>LCCN: </label>
<br/><br/><label>Subjects--Topical Terms: </label><br/>Consumer satisfaction.<br/>Consumer satisfaction--Research--Methodology.<br/>Marketing research.
<br/><br/><label>Index Terms--Genre/Form: </label><br/>Electronic books.
<br/><br/><label>LC Class. No.: </label>HF5415.335  / .P45 2011eb 
<br/><br/><label>Dewey Class. No.: </label>658.8/343