Schellong, Alexander. <br/><br/>
Citizen relationship management  a study of CRM in government /  [electronic resource] : 
 Citizen relationship management, a study of customer relationship management in government 
Alexander Schellong. 
 - Frankfurt am Main :  Lang,  c2008. 
 - xx, 242 p. :  ill. 
 - European university studies. Series XXXI, Politics = Publications universitaires européennes. Série XXXI, Politics = Europäische Hochschulschriften. Reihe XXXI, Politik,  Bd. 560  0721-3654 ; .
<br/><br/>Thesis (doctoral)--Universität Frankfurt (Main), 2008. 
<br/><br/>Includes bibliographical references (p. 195-239) and index. 
<br/><br/><br/>Electronic reproduction. <br/>Palo Alto, Calif. : <br/>ebrary, <br/>2011. <br/>Available via World Wide Web. <br/>Access may be limited to ebrary affiliated libraries. 
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<br/><br/><label>Subjects--Topical Terms: </label><br/>Municipal government--Public relations--United States.<br/>Local government--Public relations--United States.<br/>Customer relations--Management.<br/>Internet in public administration--United States.<br/>Municipal government--United States--Case studies.
<br/><br/><label>Index Terms--Genre/Form: </label><br/>Electronic books.
<br/><br/><label>LC Class. No.: </label>JS344.P8  / S34 2008eb 
<br/><br/><label>Dewey Class. No.: </label>659.2/93208080973