Robson, Kevin. <br/><br/>
Service-ability  create a customer centric culture and gain competitive advantage /  [electronic resource] : 
Kevin Robson. 
 - Chichester :  Wiley,  2013. 
 - xvi, 261 p. 
<br/><br/> Includes index. 
<br/><br/><br/>Electronic reproduction. <br/>Palo Alto, Calif. : <br/>ebrary, <br/>2011. <br/>Available via World Wide Web. <br/>Access may be limited to ebrary affiliated libraries. 
<br/><br/><label>ISBN: </label>
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services.
<br/><br/><label>Index Terms--Genre/Form: </label><br/>Electronic books.
<br/><br/><label>LC Class. No.: </label>HF5415.5  / .R63 2013eb