TY  - BOOK
AU  - Robson,Kevin
ED  - ebrary, Inc.
TI  - Service-ability: create a customer centric culture and gain competitive advantage 
AV  - HF5415.5 .R63 2013eb
PY  - 2013///
CY  - Chichester
PB  - Wiley
KW  - Customer services
KW  - Electronic books
KW  - local
N1  - Includes index; Electronic reproduction; Palo Alto, Calif.; ebrary; 2011; Available via World Wide Web; Access may be limited to ebrary affiliated libraries
UR  - http://site.ebrary.com/lib/daystar/Doc?id=10630565
ER  -