What's the future of business? changing the way businesses create experiences / [electronic resource] :
Brian Solis.
- Hoboken, N.J. : John Wiley & Sons, c2013.
- 1 online resource (218 p.) : col. ill.
Includes bibliographical references.
Electronic reproduction. Palo Alto, Calif. : ebrary, 2015. Available via World Wide Web. Access may be limited to ebrary affiliated libraries.
Customer relations. Customer services. Social media. Consumers.