Involving customers in new service development  [electronic resource] / 
editors, Bo Edvardsson ... [et al.]. 
 - London :  Hackensack, NJ ;  London :  Imperial College Press ;  Distributed by World Scientific Publishing Co.,  c2006. 
 - viii, 323 p. :  ill. 
 - Series on technology management ;  v. 11 .
<br/><br/>Includes bibliographical references and index. 
<br/><br/><br/>Electronic reproduction. <br/>Palo Alto, Calif. : <br/>ebrary, <br/>2013. <br/>Available via World Wide Web. <br/>Access may be limited to ebrary affiliated libraries. 
<br/><br/><label>ISBN: </label>
<br/><br/><label>LCCN: </label>
<br/><br/><label>Subjects--Topical Terms: </label><br/>New products--Management.<br/>Customer relations.<br/>Service industries--Management.<br/>Creative ability in business.
<br/><br/><label>Index Terms--Genre/Form: </label><br/>Electronic books.
<br/><br/><label>LC Class. No.: </label>HF5415.153  / .I586 2006eb 
<br/><br/><label>Dewey Class. No.: </label>658.5/75