TY  - BOOK
AU  - Tuominen,Kari
TI  - What is the quality of your management?: ISO 9004:2009 : self-assessment work book : what separates the successful from the average? 
T2  - The management systems series
AV  - HD62.15 .T86 2012eb
PY  - 2012///
CY  - [Turku, Finland]
PB  - Oy Benchmarking Ltd.
KW  - Total quality management
KW  - Problems, exercises, etc
KW  - Electronic books
UR  - http://site.ebrary.com/lib/daystar/Doc?id=10754727
ER  -