Tuominen, Kari. <br/><br/>
The EFQM excellence model for public organisations :  self-assessment work book : what separates the successful from the average? / 
Kari Tuominen. 
 - 1 online resource (137 pages) :  illustrations (some color). 
 - Excellence frameworks series .
<br/><br/> "EFQM 2013." 
<br/><br/><label>ISBN: </label>9789522286468 (e-book) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Total quality management--Problems, exercises, etc.
<br/><br/><label>Index Terms--Genre/Form: </label><br/>Electronic books.
<br/><br/><label>LC Class. No.: </label>HD62.15  / .T86 2012eb