Freed, Larry. <br/><br/>
Innovating analytics :  word of mouth index--use the next generation of net promoter to increase sales and drive results / 
Larry Freed. 
 - 1 online resource (290 pages) :  illustrations 
<br/><br/> Includes index. 
<br/><br/><label>ISBN: </label>9781118779507 (e-book) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Consumer satisfaction.<br/>Marketing research--Statistical methods.<br/>Word-of-mouth advertising.<br/>Internet marketing.
<br/><br/><label>Index Terms--Genre/Form: </label><br/>Electronic books.
<br/><br/><label>LC Class. No.: </label>HF5415.335  / .F74 2014eb 
<br/><br/><label>Dewey Class. No.: </label>658.8/72