McLean, Daniel  (ITSM Consultant) <br/><br/>
Integrated measurement-- KPIs and metrics for ITSM :  a narrative account / 
Daniel McLean. 
 - 1 online resource (175 pages) 
<br/><br/><label>ISBN: </label>9781849284868 (ebook) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Performance technology.<br/>Performance standards.<br/>Information technology--Management.<br/>Information technology--Quality control.
<br/><br/><label>Index Terms--Genre/Form: </label><br/>Electronic books.
<br/><br/><label>LC Class. No.: </label>HF5549.5.P37  / M35 2013eb 
<br/><br/><label>Dewey Class. No.: </label>658.4/013