TY  - BOOK
AU  - McLean,Daniel
TI  - Integrated measurement-- KPIs and metrics for ITSM: a narrative account 
SN  - 9781849284868 (ebook)
AV  - HF5549.5.P37 M35 2013eb
U1  - 658.4/013 23
PY  - 2013///
CY  - Ely, Cambridgeshire
PB  - IT Governance Publishing
KW  - Performance technology
KW  - Performance standards
KW  - Information technology
KW  - Management
KW  - Quality control
KW  - Electronic books
UR  - http://site.ebrary.com/lib/daystar/Doc?id=10772231
ER  -