Blunt, Carolyn. <br/><br/>
Delivering effective social customer service :  how to redefine the way you manage customer experience and your corporate reputation / 
Carolyn Blunt and Martin Hill-Wilson ; cover design by Andrew Ward. 
 - 1 online resource (252 pages) :  illustrations 
<br/><br/> Includes index. 
<br/><br/><label>ISBN: </label>9781118770566 (e-book) 9781118662656 (e-book) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Consumer satisfaction.<br/>Customer relations--Management.<br/>Customer services.
<br/><br/><label>Index Terms--Genre/Form: </label><br/>Electronic books.
<br/><br/><label>LC Class. No.: </label>HF5415.335  / .B586 2013eb 
<br/><br/><label>Dewey Class. No.: </label>658.812