TY - BOOK AU - Ross,Thomas K. TI - Health care quality management: tools and applications SN - 9781118603642 (ebook) AV - RA399.A1 R68 2014eb U1 - 362.1 23 PY - 2014///] CY - San Francisco PB - Jossey-Bass, a Wiley Brand KW - Health services administration KW - Quality control KW - Medical care KW - Electronic books N1 - Includes bibliographical references and index UR - http://site.ebrary.com/lib/daystar/Doc?id=10822371 ER -