Jurkscheit, Jane, <br/><br/>
An analysis of the success factors in implementing an ITIL-based IT change and release management application :  based on the IBM change and configuration management database (CCMDB) / 
Jane Jurkscheit. 
 - 1 online resource (69 pages) :  illustrations (some color), tables 
<br/><br/>Includes bibliographical references. 
<br/><br/><label>ISBN: </label>9783954895724 (e-book) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Systems engineering.<br/>Information management--Germany.
<br/><br/><label>Index Terms--Genre/Form: </label><br/>Electronic books.
<br/><br/><label>LC Class. No.: </label>TA168  / .J87 2014eb 
<br/><br/><label>Dewey Class. No.: </label>620.0011