TY  - BOOK
AU  - Jurkscheit,Jane
TI  - An analysis of the success factors in implementing an ITIL-based IT change and release management application: based on the IBM change and configuration management database (CCMDB) 
AV  - TA168 .J87 2014eb
U1  - 620.0011 23
PY  - 2014///
CY  - Hamburg, Germany
PB  - Anchor Academic Publishing
KW  - Systems engineering
KW  - Information management
KW  - Germany
KW  - Electronic books
N1  - Includes bibliographical references
UR  - http://site.ebrary.com/lib/daystar/Doc?id=10856528
ER  -