TY  - BOOK
AU  - Trefler,Alan
TI  - Build for change: revolutionizing customer engagement through continuous digital innovation 
AV  - HF5415.335 .T744 2014eb
U1  - 658.812 23
PY  - 2014///
CY  - Hoboken, New Jersey
PB  - Wiley
KW  - Consumer satisfaction
KW  - Customer services
KW  - Electronic books
N1  - Includes index
UR  - http://site.ebrary.com/lib/daystar/Doc?id=10874721
ER  -