Qiu, Robin G., <br/><br/>
Service science :  the foundations of service engineering and management / 
Robin G. Qiu. 
 - 1 online resource (333 pages) :  illustrations (some color), charts 
<br/><br/>Includes bibliographical references at the end of each chapters and index. 
<br/><br/><label>ISBN: </label>9781118551837 (e-book) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Service industries.<br/>Service life (Engineering)<br/>Industrial engineering.
<br/><br/><label>Index Terms--Genre/Form: </label><br/>Electronic books.
<br/><br/><label>LC Class. No.: </label>HD9980.5  / .Q28 2014eb 
<br/><br/><label>Dewey Class. No.: </label>658