TY  - BOOK
AU  - Qiu,Robin G.
TI  - Service science: the foundations of service engineering and management 
AV  - HD9980.5 .Q28 2014eb
U1  - 658 23
PY  - 2014///
CY  - Hoboken, New Jersey
PB  - Wiley
KW  - Service industries
KW  - Service life (Engineering)
KW  - Industrial engineering
KW  - Electronic books
N1  - Includes bibliographical references at the end of each chapters and index
UR  - http://site.ebrary.com/lib/daystar/Doc?id=10891172
ER  -