Wheatcroft, Peter, <br/><br/>
Service desk and incident manager :  careers in IT service management / 
Peter Wheatcroft. 
 - 1 online resource (145 pages) :  illustrations, tables. 
 - BCS Guides to IT Roles .
<br/><br/> Includes index. 
<br/><br/><label>ISBN: </label>9781780172347 (e-book) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Computer service industry--Management.<br/>Information technology--Management.
<br/><br/><label>Index Terms--Genre/Form: </label><br/>Electronic books.
<br/><br/><label>LC Class. No.: </label>HD9696.C62  / .W443 2014eb 
<br/><br/><label>Dewey Class. No.: </label>380.1450016425