Service desk and incident manager : careers in IT service management - Wheatcroft, Peter (Wiltshire, England : BCS The Chartered Institute for IT, 2014)
Includes index.
Description based on online resource; title from PDF title page (ebrary, viewed August 8, 2014).
Electronic reproduction. Palo Alto, Calif. : ebrary, 2014. Available via World Wide Web. Access may be limited to ebrary affiliated libraries.
Keywords: Computer service industry -- Management; Information technology -- Management; Electronic books