TY  - BOOK
AU  - Wheatcroft,Peter
TI  - Service desk and incident manager: careers in IT service management 
T2  - BCS Guides to IT Roles
AV  - HD9696.C62 .W443 2014eb
U1  - 380.1450016425 23
PY  - 2014///
CY  - Wiltshire, England
PB  - BCS The Chartered Institute for IT
KW  - Computer service industry
KW  - Management
KW  - Information technology
KW  - Electronic books
N1  - Includes index
UR  - http://site.ebrary.com/lib/daystar/Doc?id=10899631
ER  -