TY  - BOOK
AU  - Palmer,Brien
TI  - Making change work: practical tools for overcoming human resistance to change 
AV  - HD58.8 .P346 2003eb
U1  - 658.4/06 22
PY  - 2003///
CY  - Milwaukee, Wisconsin
PB  - ASQ Quality Press
KW  - Organizational change
KW  - Electronic books
N1  - Includes bibliographical references and index
UR  - http://site.ebrary.com/lib/daystar/Doc?id=10907791
ER  -