Harvey, Jean,  1950- <br/><br/>
Managing service delivery processes :  linking strategy to operations / 
Jean Harvey. 
 - 1 online resource (368 pages) :  illustrations, tables 
<br/><br/>Includes bibliographical references and index. 
<br/><br/><label>ISBN: </label>
<br/><br/><label>Subjects--Topical Terms: </label><br/>Business planning.<br/>Organizational learning.<br/>Management.
<br/><br/><label>Index Terms--Genre/Form: </label><br/>Electronic books.
<br/><br/><label>LC Class. No.: </label>HD30.28  / .H3814 2006eb 
<br/><br/><label>Dewey Class. No.: </label>658