TY  - BOOK
AU  - Harvey,Jean
TI  - Managing service delivery processes: linking strategy to operations 
AV  - HD30.28 .H3814 2006eb
U1  - 658 22
PY  - 2006///
CY  - Milwaukee, Wisconsin
PB  - ASQ Quality Press
KW  - Business planning
KW  - Organizational learning
KW  - Management
KW  - Electronic books
N1  - Includes bibliographical references and index
UR  - http://site.ebrary.com/lib/daystar/Doc?id=10907805
ER  -