TY - BOOK AU - Harvey,Jean TI - Managing service delivery processes: linking strategy to operations AV - HD30.28 .H3814 2006eb U1 - 658 22 PY - 2006/// CY - Milwaukee, Wisconsin PB - ASQ Quality Press KW - Business planning KW - Organizational learning KW - Management KW - Electronic books N1 - Includes bibliographical references and index UR - http://site.ebrary.com/lib/daystar/Doc?id=10907805 ER -