TY  - BOOK
AU  - McKean,John
TI  - Customer's new voice: extreme relevancy and experience through volunteered customer information 
AV  - HF5415.5 .M3834 2015eb
U1  - 658.8/343 23
PY  - 2015///
CY  - Hoboken, New Jersey
PB  - John Wiley & Sons, Incorporates
KW  - Customer relations
KW  - Consumer behavior
KW  - Electronic books
N1  - Includes bibliographical references and index
UR  - http://site.ebrary.com/lib/daystar/Doc?id=10929303
ER  -