Harvey, Jean,  1950- <br/><br/>
Complex service delivery processes :  strategy to operations / 
Jean Harvey. 
 - Second edition. 
 - 1 online resource (464 pages) :  illustrations 
<br/><br/>Includes bibliographical references and index. 
<br/><br/>Toward value and strategic advantage through rigorous execution -- The nature of value -- The nature of processes -- Think globally, act locally -- Professional service delivery processes -- Managing a process -- Connecting value to processes : the techniques -- The learning cycle and the kaizen event -- Doing things better : improving an existing process -- Doing things right the first time : designing a process that works -- The approaches to and practice of continuous improvement -- Personal processes : wellness and the one-person business. 
<br/><br/><label>ISBN: </label>9780873898003 (e-book) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Service industries--Management.<br/>Organizational effectiveness.<br/>Industrial efficiency.<br/>Business planning.
<br/><br/><label>Index Terms--Genre/Form: </label><br/>Electronic books.
<br/><br/><label>LC Class. No.: </label>HD9980.5  / .H375 2010eb 
<br/><br/><label>Dewey Class. No.: </label>658