Okes, Duke, <br/><br/>
Performance metrics :  the levers for process management / 
Duke Okes ; Matt Meinholz, acquisitions editor ; Paul Daniel O'Mara, project editor. 
 - 1 online resource (127 pages) :  illustrations, tables 
<br/><br/>Includes bibliographical references and index. 
<br/><br/><label>ISBN: </label>9780873898508 (e-book) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Performance--Evaluation.<br/>Performance technology.<br/>Organizational effectiveness--Evaluation.<br/>Workflow--Management.
<br/><br/><label>Index Terms--Genre/Form: </label><br/>Electronic books.
<br/><br/><label>LC Class. No.: </label>HF5549.5  / .O347 2013eb 
<br/><br/><label>Dewey Class. No.: </label>658.4013