Arter, Dennis R., 1947-

How to audit the process-based QMS / Dennis R. Arter, Charles A. Cianfrani, and John E. (Jack) West. - Second edition. - 1 online resource (209 pages) : illustrations

Includes bibliographical references (pages 181-182) and index.

9780873898447 (e-book)


Auditing, Internal--Methodology.
Total quality management--Evaluation.
Organizational effectiveness--Evaluation.
Management--Evaluation.
ISO 9001 Standard.


Electronic books.

HF5668.25 / .A77 2012eb

657/.458