Blazey, Mark L., <br/><br/>
Insights to performance excellence 2009-2010 :  an inside look at the 2009-2010 Baldrige Award criteria / 
Mark L. Blazey. 
 - 1 online resource (1200 pages) :  illustrations 
<br/><br/> Includes index. 
<br/><br/><label>ISBN: </label>9780873897556 (ebook) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Quality assurance--United States.<br/>Quality control--United States.
<br/><br/><label>Index Terms--Genre/Form: </label><br/>Electronic books.
<br/><br/><label>LC Class. No.: </label>HD62.15  / .B53 2009eb