Journey to excellence : how Baldridge Health Care leaders succeed - Goonan, Kathleen Jennison; Muzikowski, Joseph A.; Stoltz, Patricia K.; American Society for Quality (Milwaukee, Wisconsin : ASQ Quality Press, 2009)
Introduction -- Baldrige -- The journey -- Leadership -- Assessment -- Sensemaking -- Execution -- Results -- Conclusion.
Includes bibliographical references (pages 207-213) and index.
Description based on print version record.
Electronic reproduction. Palo Alto, Calif. : ebrary, 2014. Available via World Wide Web. Access may be limited to ebrary affiliated libraries.
Keywords: Baldrige National Quality Program (National Institute of Standards and Technology); Health services administration; Electronic books