TY  - BOOK
AU  - Baranzelli,John
TI  - Making government great again: mapping the road to success with ISO 9001:2008 
AV  - JK468.T67 B37 2009eb
U1  - 352.3/57 22
PY  - 2009///
CY  - Milwaukee, Wisconsin
PB  - ASQ Quality Press
KW  - Total quality management in government
KW  - United States
KW  - Administrative agencies
KW  - Management
KW  - Organizational change
KW  - Electronic books
N1  - Includes bibliographical references (page 179) and index
UR  - http://site.ebrary.com/lib/daystar/Doc?id=10929638
ER  -