Stratten, Scott, <br/><br/>
Unselling :  the new customer experience / 
Scott Stratten. 
 - 1 online resource (243 pages) :  illustrations, photographs 
<br/><br/> Includes index. 
<br/><br/><label>ISBN: </label>9781118943014 (e-book) 9781118943021 (e-book) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Selling.<br/>Customer relations.
<br/><br/><label>Index Terms--Genre/Form: </label><br/>Electronic books.
<br/><br/><label>LC Class. No.: </label>HF5438.25  / .S7647 2014eb 
<br/><br/><label>Dewey Class. No.: </label>658.8