TY  - BOOK
AU  - Stratten,Scott
TI  - Unselling: the new customer experience 
AV  - HF5438.25 .S7647 2014eb
U1  - 658.8 23
PY  - 2014///
CY  - Hoboken, New Jersey
PB  - Wiley
KW  - Selling
KW  - Customer relations
KW  - Electronic books
N1  - Includes index
UR  - http://site.ebrary.com/lib/daystar/Doc?id=10933620
ER  -