TY  - BOOK
AU  - Rudd,Colin
TI  - Problem manager: careers in IT service management 
AV  - HD30.2 .R833 2014eb
U1  - 658.4038 23
PY  - 2014///
CY  - Swindon, [England]
PB  - BCS The Chartered Institute for IT
KW  - Information technology
KW  - Management
KW  - Electronic books
N1  - Includes index
UR  - http://site.ebrary.com/lib/daystar/Doc?id=10951827
ER  -