Berkovi, Jack, <br/><br/>
Effective client management in professional services :  how to build successful client relationships / 
Jack Berkovi. 
 - 1 online resource (377 pages) :  illustrations, tables 
<br/><br/>Includes bibliographical references and index. 
<br/><br/><label>ISBN: </label>9781409437901 (e-book) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services.<br/>Service industries--Marketing.<br/>Professions--Marketing.
<br/><br/><label>Index Terms--Genre/Form: </label><br/>Electronic books.
<br/><br/><label>LC Class. No.: </label>HF5415.5  / .B465 2014eb 
<br/><br/><label>Dewey Class. No.: </label>658.8/12