Baird, Kristin, <br/><br/>
Customer service in health care :  a grassroots approach to creating a culture of service excellence / 
Kristin Baird. 
 - 1 online resource (179 pages) :  illustrations 
<br/><br/>Includes bibliographical references and index. 
<br/><br/><label>ISBN: </label>9781119020318 (e-book) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Medical care--Customer services.<br/>Patient satisfaction.
<br/><br/><label>Index Terms--Genre/Form: </label><br/>Electronic books.
<br/><br/><label>LC Class. No.: </label>R727  / .B276 2000eb 
<br/><br/><label>Dewey Class. No.: </label>362.1/068