TY  - BOOK
AU  - Baird,Kristin
TI  - Customer service in health care: a grassroots approach to creating a culture of service excellence 
AV  - R727 .B276 2000eb
U1  - 362.1/068 21
PY  - 2000///]
CY  - San Francisco, Chicago
PB  - Jossey-Bass, Health Forum
KW  - Medical care
KW  - Customer services
KW  - Patient satisfaction
KW  - Electronic books
N1  - Includes bibliographical references and index
UR  - http://site.ebrary.com/lib/daystar/Doc?id=11005753
ER  -