TY  - BOOK
AU  - Whapples,David
TI  - Continual service improvement manager: careers in IT service management 
T2  - BCS Guides to IT Roles
AV  - HD30.2 .W437 2015eb
U1  - 004.068 23
PY  - 2015///
CY  - Wiltshire, England
PB  - BCS
KW  - Information technology
KW  - Management
KW  - Support services (Management)
KW  - Electronic books
N1  - Includes bibliographical references and index
UR  - http://site.ebrary.com/lib/daystar/Doc?id=11022410
ER  -