Loeffler, Bruce, <br/><br/>
The experience :  the 5 principles of Disney service and relationship excellence / 
Bruce Loeffler and Brian T. Church. 
 - 1 online resource (307 pages) :  illustrations 
<br/><br/> Includes index. 
<br/><br/><label>ISBN: </label>9781119028673 (e-book) 9781119028772 (e-book) 
<br/><br/><label>Subjects--Corporate Names: </label><br/>Walt Disney Company.
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services.<br/>Customer relations.
<br/><br/><label>Index Terms--Genre/Form: </label><br/>Electronic books.
<br/><br/><label>LC Class. No.: </label>PN1999.W27  / .L644 2015eb 
<br/><br/><label>Dewey Class. No.: </label>384.80979494