Journal of service theory and practice :  the 2013 Naples Forum on Service and its efforts to advance service theory and practice / 
guest editors, associate professor Francesco Polese, associate professor Cristina Mele and professor Evert Gummesson. 
 - 1 online resource (124 pages) :  illustrations. 
 - Journal of Service Theory and Practice,  Volume 25, Number 2  2055-6225 ; .
<br/><br/>Includes bibliographical references at the end of each chapters. 
<br/><br/><label>ISBN: </label>9781785600494 (e-book) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services--Management.<br/>Customer services--Management--Congresses.
<br/><br/><label>Index Terms--Genre/Form: </label><br/>Electronic books.
<br/><br/><label>LC Class. No.: </label>HF5415.5  / .J687 2015eb 
<br/><br/><label>Dewey Class. No.: </label>658.812